Next Millennium Telecom Co.

Quality improvement is Nextel approach to assessing services and improving them on a priority basis. Nextel approach to quality improvement is based on the following key principles:

Customer Focus

High quality organization’s focus on their internal and external customers and on meeting or exceeding needs and expectations .

Employee Empowerment
Effective programs involve people at all levels of the organization in improving quality .

Higher Management Involvement.

Strong leadership, direction and support of quality improvement activities by the governing body and CEO are key to performance improvement. This involvement of organizational leadership assures that quality improvement initiatives are consistent with Nextel strategic plan.